We understand that occasionally you may need to return an item and we want to make the process as easy as possible for you. We accept returns of full price and sale items that are unused and in original condition.
Items eligible for return must be received in our warehouse within 30 days after purchase.
Please read the full policy below before returning your items. Adherence to these policies will ensure that your return is processed as efficiently as possible.
What You Can Return
- Returns of full-priced items will be issued a full refund for the purchase price of the item(s), (shipping charges are non-refundable). The refund will be issued to the original form of payment.
- Returns of sale items with a price ending in .50 will be issued a store credit for the sale price of the item(s) at time of purchase, (shipping charges are non-refundable), which will be issued in the form of a gift card.
- Damaged or defective items. If you receive a damaged or defective item please contact us within 5 days of receipt so that we may assist you in getting a replacement.
Items with a price ending in .99, (clearance items, items in the 50% or more off section, some Deals of the Week), are non-refundable and cannot be returned. Please do not send these items back to our warehouse as you will have to pay return shipping to have them sent back to you.
How to Return Your Purchase
Return shipping is the responsibility of the customer. Liam and Lilly is not responsible for return items until they reach our warehouse.
Please fill out the return form included with your order and send the item you are returning with the completed form to:
Liam and Lilly
PO Box 7748
Shrewsbury NJ 07702
Returns are processed within 3 working days of receipt in our office. An email notification will be sent to the email address on file with your order when your return is processed.
Please allow additional time for refunds, (when applicable), to appear in your account.
Store credit in the form of a gift card, (when applicable), will be sent via a separate email.
Gifts may be returned for store credit which will be issued to the recipient in the form of a gift card sent via email. The purchaser is typically not notified of the return.
If you wish to return an item that you received as a gift please fill out the Return Form included with your order and be sure to let us know the email address where you would like the store credit sent.
We do not process exchanges for returned items. To ensure availability of item(s), please place a new order online and return the original item per the above policies.