To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return items?
- Enter your order number and email address in the fields above and click Start.
- Follow the instructions and select the items you want to return.
- You will receive a confirmation email with return shipping instructions once the return request is approved. If you do not receive the email in a few minutes please check your spam/junk folder. The email is sent from firstname.lastname@example.org.
- Items must be received in our warehouse within 14 days of the return request approval date. Items received more than 14 days after approval will NOT be refunded.
- Only items that have been approved for return will be refunded. Please do not included additional items in your return.
- Returned items must be in original condition. Items that are not returned in the same condition in which they were received will incur a 50% restocking fee.
What items are returnable?
You can return most items within 30 days of receipt of your shipment, please see below for exceptions.
- Items must be in original condition.
- Clothing must be unwashed and unworn.
- Items must be in the original packaging with tags where applicable.
What items are NOT returnable?
The following items are Final Sale and cannot be returned.
- Deeply discounted items (prices ending in .99).
- Items purchased in 3 for 2 Sale.
- Personalized items.
- Hair accessories.
What if I receive an item that is damaged or faulty?
Follow the same process as for normal returns but please include a short note specifying the issue and if possible attach a photo. Our team will review your request and, if applicable, send a replacement and/or return label.
How do I return a gift and will the sender be notified?
- Gifts may be returned for store credit refund which will be issued to the gift recipient in the form of a gift card sent via email.
- Please fill out the above form and be sure to put YOUR email address in the notes. This is where the store credit email will be sent.
Can I exchange items?
- We do not process exchanges at this time. Please place a new order for the items you'd like and return the original items for a refund using the above form.
Are there any fees/charges for returns?
- There are no processing fees/charges for returns.
- Original shipping charges are non-refundable.
- The customer is responsible for return shipping charges.
When will I receive my refund?
- Returns are usually processed within three business days of receipt in our warehouse.
- Once your return is received and processed, we will send you an email notification.
- Refund will be issued to original form of payment.
- Please allow up to 10 business days for your refund to appear on your account.