To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return items?

  • Enter your order number and email address in the fields above and click Start.
  • Follow the instructions and select the items you want to return.
  • You will receive a confirmation email with return shipping instructions once the return request is approved.
  • Items must be received in our warehouse within 14 days of the return request approval date.  Items received more than 14 days after approval will NOT be refunded.
  • Only items that have been approved for return will be refunded.  Please do not included additional items in your return.

 

What items are returnable?

You can return most items within 30 days of receipt of your shipment, please see below for exceptions.

  • Items must be in original condition.
  • Clothing must be unwashed and unworn.
  • Items must be in the original packaging with tags where applicable.

 

What items are NOT returnable?

The following items are Final Sale and cannot be returned.

  • Deeply discounted items (prices ending in .99).
  • Items purchased in 3 for 2 Sale.
  • Personalized items.
  • Hair accessories.

 

What if I receive an item that is damaged or faulty?

Follow the same process as for normal returns but please include a short note specifying the issue and if possible attach a photo.  Our team will review your request and, if applicable, send a replacement and/or return label. 

How do I return a gift and will the sender be notified?

  • Gifts may be returned for store credit refund which will be issued to the gift recipient in the form of a gift card sent via email.
  • Please fill out the above form and be sure to put YOUR email address in the notes.  This is where the store credit email will be sent.

 

Can I exchange items? 

  • We do not process exchanges at this time.  Please place a new order for the items you'd like and return the original items for a refund using the above form.

 

Are there any fees/charges for returns?

  • There are no processing fees/charges for returns.
  • Original shipping charges are non-refundable.
  • The customer is responsible for return shipping charges.

 

When will I receive my refund?

  • Returns are usually processed within three business days of receipt in our warehouse.
  • Once your return is received and processed, we will send you an email notification. 
  • Refund will be issued to original form of payment.
  • Please allow up to 10 business days for your refund to appear on your account.