We offer several options for shipping your order:
Within the US, its territories, and to APO/AFO the rates are as follows :
Standard Ground Shipping is a flat rate of $4.95 for orders up to $50.
Free Standard Ground Shipping for orders over $50, (excluding taxes and shipping fees).
Rush Shipping (delivery in 2-3 business days) is a flat rate of $20. (Available only in lower 48 states. Not available to APO/AFO addresses.)
Express Shipping (delivery in 1-2 business days) is a flat rate of $35. (Available only in lower 48 states. Not available to APO/AFO addresses.)
Shipping includes tracking information and proof of delivery which will be sent to you in a shipping confirmation email.
Rush and Express packages are sent via Fed Ex and require a signature. If you wish to waive a signature confirmation you must contact Fed Ex to make arrangements, however please note that we are not responsible for Fed Ex packages left without a signature.
Some standard ground deliveries may require signature.
Please consult the table below for transit times.
| Order |
Ships |
Standard Arrives |
Rush Arrives |
Express Arrives |
| Monday before Noon EDT |
Monday |
3-5 Business Days |
Wednesday |
Tuesday |
| Monday after Noon EDT |
Tuesday |
3-5 Business Days |
Thursday |
Wednesday |
| Tuesday before Noon EDT |
Tuesday |
3-5 Business Days |
Thursday |
Wednesday |
| Tuesday after Noon EDT |
Wednesday |
3-5 Business Days |
Friday |
Thursday |
| Wednesday before Noon EDT |
Wednesday |
3-5 Business Days |
Friday |
Thursday |
| Wednesday after Noon EDT |
Thursday |
3-5 Business Days |
Monday |
Friday |
| Thursday before Noon EDT |
Thursday |
3-5 Business Days |
Monday |
Friday |
| Thursday after Noon EDT |
Friday |
3-5 Business Days |
Tuesday |
Monday |
| Friday before Noon EDT |
Friday |
3-5 Business Days |
Tuesday |
Monday |
| Friday after Noon EDT |
Monday |
3-5 Business Days |
Wednesday |
Tuesday |
| Saturday (any time) |
Monday |
3-5 Business Days |
Wednesday |
Tuesday |
| Sunday (any time) |
Monday |
3-5 Business Days |
Wednesday |
Tuesday |
*Circumstances beyond the control of Liam and Lilly such as weather and service interruptions can occasionally cause delays and affect transit times. Business Days are Monday-Friday, excluding major US holidays.
We also offer shipping outside the US to selected countries at the following rates:
Canada $35 via Fed Ex with tracking (usually arrives in 5-7 business days)
International* $40 via Fed Ex with tracking (usually arrives in 5-7 business days)
Canadian and International Customers: Please note that above transit times are estimates only. We are not responsible for delays due to weather, service disruptions, or customs delays. Customer is responsible for any duties, customs fees, or local taxes levied by their local government.
*We currently ship to the following countries:
Belgium, Denmark, Finland, France, Germany, Italy, Japan, Monaco, Norway, Portugal, Spain, Sweden, Switzerland, Australia, New Zealand, United Arab Emirates, Qatar, United Kingdom, Canada
All orders ship from our warehouse in Shrewsbury, New Jersey.
We understand that occasionally you may need to return an item and we want to make the process as easy as possible for you. We accept returns of full price and sale items that are unused and in original condition. Returns must be received in our warehouse within 30 days after purchase.
Please read the full policy below before returning your items. Adherence to these policies will ensure that your return is processed as efficiently as possible.
What You Can Return
-
With the exception of personalized items, returns of full-priced items will be issued a full refund for the purchase price of the item(s), (shipping charges are non-refundable).
- Personalized items cannot be returned. If there is an error or defect on our end please contact us so that we may replaced the item for you.
- Returns of sale items, (price ending in .50), will be issued a store credit for the sale price of the item(s) at time of purchase, (shipping charges are non-refundable), which will be issued in the form of a gift card.
- Clearance items, (price ending in .99), are non-refundable and cannot be returned. Please do not send these items back to our warehouse as you will have to pay return shipping to have them sent back to you.
- Damaged or defective items. If you receive a damaged or defective item please contact us within 5 days of receipt so that we may assist you in getting a replacement.
How to Return Your Purchase
Return shipping is the responsibility of the customer. Liam and Lilly is not responsible for return items until they reach our warehouse.
Please fill out the return form included with your order and send the item you are returning with the completed form to:
Liam and Lilly
PO Box 7748
Shrewsbury NJ 07702
Returns are processed within 3 working days of receipt in our office. An email notification will be sent to the email address on file with your order when your return is processed. Store credit in the form of a gift card, (when applicable), will be sent via a separate email. Please allow additional time for refunds to appear in your account.
Exchanges
To ensure availability of item(s), exchanges are treated as a new order. Place your new order online and return the original item per the above policies.
